Frequently Asked Questions
5 Port Multi USB Charger Station
6 Ports Multi USB C Charging Station
90W 5 Port Charger Station
3 IN 1 Wireless Charging Station
4 in 1 Foldable Charger Stand
5 Port Multi USB Charger Station
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Returns and Exchanges
Returns Policy
If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.
Please review our return, refund, and exchange policies below for purchases made on Sephora.com, purchases of Sephora items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Sephora stores and Instacart, Doordash or Shipt orders. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.
3. Happy cards
Happy Cards are a type of prepaid card with multiple categories. These prepaid cards give customers more choice and flexibility with no fee.
We have partnered with Happy Cards, and is featured on the Happy Teen, Happy Lady, and Happy Her prepaid cards. These prepaid cards are redeemable at all Sephora locations in the US and online.
How to Use Online and Check the Balance:
To make an online purchase:
- Select CREDIT as the payment method.
- Enter the 16-Digit Card number located on the back of the Happy Card in the credit card field. Do not enter the 16-Digit Card number into the gift card field.
- If prompted for a billing address, enter your shipping address.
- If the purchase is larger than the balance, you will need to use a Gift Card or eGift Card to pay the remaining balance. You can then use the Happy Card in the Credit Card section of payment method and a Gift Card in the Gift Card section of payment method
6 Ports Multi USB C Charging Station
Can this usb c charging station fully charge for iphone 15?Search for Products
Yes, you can! we are equipped with
2xUSB-Cto USB-C 2xUSB-C to Lightning
1xUSB to USB-C 1xUSB to Micro
Can l use my own charging cables?
To enhance your product experience, we recommend using the cable that comes with the product.
lf you encounter any issues, please feel free to contact us; we are willing to provide you with new cable.
Is this usb c charging station compatible with Apple, such as the watch, phone, and tablet?
Yes. Our USB C charging station is compatible with Apple, Samsung, and Android products, as well as most other electronic devices on the market (excluding laptops)
Is the charging station compatible with both USB-C cable and standard USB/Lightning cable?
Yes. Our fast charging station has two ports USB C and standard USB which
are both compatible.
What is the quality protection duration for the USB C charging station?
Our USB C charging station comes with two-year quality protection.
Our after-sales
service is lifelong; you can contact us anytime with any issues regarding our product
and we will do our utmost to resolve them
What is the input voltage of this tablet charging station? ls it just 110V or 110-240V, as l plan to take it overseas?
The tablet charging station has an input voltage of 110V-240V, so as long as it is in
this voltage range our charging station is Perfectly suited.
What to Do lf Your Device Doesn't Charge via USB-C
- Our product's USB-C port supports the PD (Power Delivery) protocol. We recommend using it to charge devices that support PD fast charging for optimal charging performance.
- lf some devices can't charge with USB-C, don't worry. Switch to USB-A charging.lt's because the device doesn't support fast charging, so it can't charge.
- Note: This is not a quality issue with our product it relates to the device's charging capabilities.
90W 5 Port Charger Station
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.
3 IN 1 Wireless Charging Station
This charging station can output 20W fast charging?
You can track the status of your order online at Sephora.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed"
Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket.
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.
Partially Canceled Orders
If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the $50 minimum free shipping threshold, but part of your order was canceled by Sephora, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert. Orders that contain out of stock items will be partially canceled for U.S. and Canada Sephora.com orders only.
4 in 1 Foldable Charger Stand
This charging station can output 20W fast charging?
YES, it can charge your phone up to 50% in 30mins with PD3.0
Is the watch charger stand removable?
YES, you can remove the watch charger stand for other usb-c adapter.
Is the charging station foldable?
YES.
Is PD fast charging available for Apple products?
YES, it designed for apple products with lighting port, not for other brands phones and iPhone 15 series.